# Refunds/Cancellations Effective Date: 21-Feb-2025 At **Lifeeazy**, we are committed to providing a seamless healthcare experience. Our **refund and cancellation policy** is designed to ensure transparency and customer satisfaction while adhering to applicable regulations. #### **1. Order Cancellations** * **Before Dispatch:** Customers can cancel their order before it is dispatched. A full refund will be initiated to the original payment method. * **After Dispatch:** Orders cannot be canceled once dispatched. However, you may be eligible for a return/refund as per our return policy. #### **2. Returns & Refunds** * **Eligibility for Returns:** * Items must be **unused, unopened, and in original packaging** with the invoice. * Returns must be requested within **3 days** of delivery. * Perishable, temperature-sensitive, or personalized medicines **cannot be returned** unless damaged or incorrect. * **Refund Process:** * If eligible, refunds will be processed within 5-7 **business days** after verification. * Refunds will be credited to the original payment method or as store credit. * Shipping and convenience fees are **non-refundable**, unless due to Lifeeazy’s error. #### **3. Damaged, Defective, or Incorrect Products** * If you receive a damaged, defective, or incorrect product, contact our support team within 24 **hours** of delivery with images. * A replacement or refund will be processed after verification. #### **4. Subscription & Service Cancellations** * For **subscription-based services**, cancellations can be made before the next billing cycle. * No refunds for partially used subscription periods. #### **5. Contact Us** For any refund or cancellation requests, please reach out to:\ 📧 **Support Email:** \ 📞 **Helpline:** +1-925-218-7370 (USA) , +91-6309-692-221 (India) Sajix Inc. reserves the right to update this policy at any time. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.sajix.com/overview/help-and-faq/faq-1/how-do-i-report-bugs-1.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.