> For the complete documentation index, see [llms.txt](https://docs.sajix.com/overview/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sajix.com/overview/help-and-faq/faq-1/how-do-i-report-bugs-1.md).

# Refunds/Cancellations

Effective Date: 21-Feb-2025

At **Lifeeazy**, we are committed to providing a seamless healthcare experience. Our **refund and cancellation policy** is designed to ensure transparency and customer satisfaction while adhering to applicable regulations.

#### **1. Order Cancellations**

* **Before Dispatch:** Customers can cancel their order before it is dispatched. A full refund will be initiated to the original payment method.
* **After Dispatch:** Orders cannot be canceled once dispatched. However, you may be eligible for a return/refund as per our return policy.

#### **2. Returns & Refunds**

* **Eligibility for Returns:**
  * Items must be **unused, unopened, and in original packaging** with the invoice.
  * Returns must be requested within **3 days** of delivery.
  * Perishable, temperature-sensitive, or personalized medicines **cannot be returned** unless damaged or incorrect.
* **Refund Process:**
  * If eligible, refunds will be processed within 5-7 **business days** after verification.
  * Refunds will be credited to the original payment method or as store credit.
  * Shipping and convenience fees are **non-refundable**, unless due to Lifeeazy’s error.

#### **3. Damaged, Defective, or Incorrect Products**

* If you receive a damaged, defective, or incorrect product, contact our support team within 24 **hours** of delivery with images.
* A replacement or refund will be processed after verification.

#### **4. Subscription & Service Cancellations**

* For **subscription-based services**, cancellations can be made before the next billing cycle.
* No refunds for partially used subscription periods.

#### **5. Contact Us**

For any refund or cancellation requests, please reach out to:\
📧 **Support Email:** <support@sajix.com>\
📞 **Helpline:** +1-925-218-7370 (USA) , +91-6309-692-221 (India)

Sajix Inc. reserves the right to update this policy at any time.