> For the complete documentation index, see [llms.txt](https://docs.sajix.com/overview/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.sajix.com/overview/help-and-faq/faq-1/how-do-i-report-bugs-2.md).

# Shipping Policy

Effective Date: 21-Feb-2025

At **Lifeeazy**, we strive to ensure timely and reliable delivery of medicines through our network of partner pharmacies and logistics partners.

#### **1. Delivery Methods**

* **Sales Executive Delivery:** If the ordered medicines are available at a nearby Lifeeazy partner pharmacy, a **sales executive will deliver** them directly to the customer for faster service.
* **Courier Delivery:** If the required medicines are only available at a **pharmacy located far from the delivery location**, the order will be shipped via a trusted **courier service**.

#### **2. Estimated Delivery Timelines**

* **Nearby Partner Pharmacy Delivery:** Within 7 Days (subject to availability and distance).
* **Courier Delivery:** Typically within **10-15 days**, depending on the delivery location and shipping partner.

#### **3. Shipping Charges**

* **Sales Executive Delivery:** May have a nominal fee based on distance and order value.
* **Courier Delivery:** Shipping charges, if applicable, will be displayed at checkout.

#### **4. Order Tracking**

Customers will receive real-time updates on order status, including tracking details for courier shipments.

#### **5. Delivery Restrictions**

* Orders may be delayed due to unforeseen circumstances such as weather conditions, regulatory restrictions, or stock unavailability.
* Certain medicines requiring **cold chain logistics** may have special delivery terms.

#### **6. Contact Us**

For any shipping-related queries, contact our support team:\
📧 **Support Email:** <support@sajix.com>\
📞 **Helpline:** +1-925-218-7370 (USA) , +91-6309-692-221 (India)

Sajix Inc. reserves the right to update this policy as needed.